Last updated: 19 June 2026 · Thapill L.L.C-FZ, Dubai, UAE
This Shipping Policy explains where and how we deliver Thapill, what shipping costs, and what happens if there’s a problem. It forms part of our Terms of Service. The options and costs available for your address are always shown at checkout.
Thapill ships from the UAE. At launch we deliver across the UAE and the GCC, and cross-border to the United Kingdom, European Union, and United States. Canada, Australia, and the rest of the world are not available at launch — you can join the waitlist and we’ll let you know when we reach you.
| Region | Shipping | Notes |
|---|---|---|
| UAE & GCC | Free | Free shipping on every order. |
| United Kingdom | £4.95 | Free over £44.99. |
| European Union | €5.95 | Free over the equivalent threshold. |
| United States | $7.95 | Flat rate. |
| Canada, Australia & rest of world | Not available at launch | Join the waitlist. |
International rates and free-shipping thresholds are provisional and confirmed at checkout for your region.
Orders are typically processed within 1–2 business days, and you’ll receive tracking by email once your order ships. Indicative delivery once dispatched: UAE 1–3 business days; GCC 2–5; UK and EU 5–9; US 6–12. Because cross-border orders ship from the UAE, international timings are longer and can vary with carrier and customs. Orders placed on weekends or public holidays are processed the next business day.
Once your order ships, we’ll email a tracking link so you can follow it to your door.
Please make sure your delivery address is complete and correct. We’re not responsible for delays or non-delivery caused by an incorrect address. If you need to change your address, contact us quickly — we can only update it before dispatch.
UAE and GCC orders have no additional duties. Cross-border orders (UK, EU, US) may be subject to import duties, taxes, or fees set by the destination country; where these apply they are the recipient’s responsibility and are not included in the price or shipping cost.
If an order can’t be delivered and is returned to us — for example after failed delivery attempts or an incorrect address — we’ll contact you to arrange re-delivery (which may incur a further shipping charge) or a refund of the product price, less original shipping.
Occasionally delivery may be delayed by carriers, customs, weather, or peak periods, and by events beyond our reasonable control. If your order is significantly delayed, contact us and we’ll help.
If your order is lost or arrives damaged, contact us within 7 days of the expected or actual delivery date and we’ll arrange a replacement or refund.
Shipping questions? Email support@thapill.com.