Last updated: 14 June 2026 · Thapill L.L.C-FZ, Dubai, UAE
Thapill L.L.C-FZ (“Thapill,” “we,” “us,” or “our”) wants you to understand how we collect, use, and disclose your personal information. This Privacy Policy describes our practices in connection with information we collect through:
We refer to these collectively as the “Services.” This policy applies to visitors and customers in the United Arab Emirates, the United Kingdom, and other places we operate.
“Personal information” is information that identifies you or relates to an identifiable individual.
Information you provide to us
| Category | Examples |
|---|---|
| Name & contact details | First and last name, email address, and phone number. |
| Shipping details | Delivery address. |
| Payment details | Payment card and related billing details, collected and processed securely by our payment providers. |
| Purchase & transaction details | Your orders, subscriptions, and transaction history. |
| Preferences, surveys & communications | Marketing preferences and choices about how we contact you, and information you share when you complete a survey or message us. |
| Location | Approximate or device location, where you allow it, to offer relevant content, shipping options, and pricing for your region. |
Information collected automatically
| Category | Examples |
|---|---|
| Online activity data | Pages or screens viewed, time spent, navigation paths, access times, and whether you opened our emails or SMS messages or clicked links within them. |
| Browser & device information | Device type, operating system and version, screen resolution, language, and browser type and version, used to keep the Services working properly. |
| IP address | A number assigned to your device by your internet provider, logged for security, analytics, troubleshooting, and to derive your approximate location. |
Cookies and similar technologies. We and our service providers use cookies, pixels, and similar technologies (collectively, “Cookies”) to run the Services, remember your preferences, understand how the Services are used, power interactive features, personalise your experience, and support our advertising and measurement. Most browsers let you decline or delete cookies; if you do, some features may not work as intended.
Analytics. We use analytics tools such as Google Analytics, which use cookies to help us understand use of the Services. You can learn about Google’s practices at policies.google.com/privacy and opt out using the Google Analytics opt-out add-on.
Other sources. We may also receive personal information from partners and participants in our referral programs, and from third parties that provide data-enrichment or advertising services, consistent with applicable law.
We need to collect personal information to provide the Services you request. If you do not provide it, we may not be able to provide the Services. If you share personal information about another person with us (for example, through our referral program), you confirm you have the authority to do so.
| Purpose | Examples |
|---|---|
| Providing our Services | Taking and fulfilling orders, processing payments, managing subscriptions, arranging shipping, verifying your information, providing support, and sending administrative messages such as changes to our terms or policies. |
| Operations & general business | Troubleshooting, performance analysis, testing new features, system maintenance, technical support, and hosting. |
| Marketing | Sending you marketing, updates, and promotions by email or SMS where you have consented, and measuring how those campaigns perform. |
| Personalising the Services | Tailoring content, offers, and regional pricing and shipping to your interests and location. |
| Improving & developing products | Analysing usage trends, improving our Services, and developing new products and features. |
| Aggregation & de-identification | Aggregating or de-identifying information so it no longer identifies you. |
| Security & fraud prevention | Protecting the Services, detecting and preventing fraud, and maintaining system security. |
| Legal & compliance | Meeting our legal obligations, responding to lawful requests from authorities, enforcing our terms, and establishing or defending legal claims. |
We work with third-party advertising partners (such as Meta and Google) that use cookies and similar technologies to show you Thapill ads on other sites and apps based on your activity, and to measure their effectiveness. You can manage interest-based advertising through your device and browser settings and via tools such as optout.aboutads.info and youronlinechoices.eu.
To stop receiving marketing emails, use the unsubscribe link in any email. To stop SMS, reply STOP to any message. You may still receive important administrative messages about your orders or account.
This Privacy Policy does not cover the practices of third parties we do not own or control, including sites we link to and platforms such as Instagram, TikTok, Facebook, Apple, and Google. When you pay through a third-party payment provider, your information is handled under that provider’s privacy policy, not this one.
We use reasonable organisational, technical, and administrative measures to protect personal information. No method of transmission or storage is completely secure, however, so we cannot guarantee absolute security. If you believe your interaction with us is no longer secure, please contact us immediately.
We keep personal information for as long as needed for the purposes described in this policy — for example, while you have an account or subscription with us — and afterwards as needed to meet legal, accounting, or reporting obligations, resolve disputes, and enforce our agreements.
We operate in the UAE and the UK and may store and process your personal information in other countries where we or our service providers operate. Where we transfer personal information across borders, we put appropriate safeguards in place as required by applicable law, including the UAE Personal Data Protection Law and UK data protection law.
Depending on where you live, and subject to applicable law (including the UAE Personal Data Protection Law — Federal Decree-Law No. 45 of 2021 — and UK GDPR), you may have the right to:
To exercise any of these rights, email privacy@thapill.com. We may need to verify your identity before acting on your request. UK residents may also contact the Information Commissioner’s Office (ico.org.uk); UAE residents may contact the UAE Data Office.
Please do not send us sensitive personal information (such as health or medical information, government ID numbers, or information about racial or ethnic origin, religion, or political views) unless we specifically request it.
Thapill is an 18+ product, and the Services are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us personal information, contact us and we will delete it.
The “Last updated” date above shows when this policy was last revised. Any changes take effect when we post the updated policy on the Services.
Questions or concerns about this Privacy Policy or your personal information? Email us at privacy@thapill.com or write to Thapill L.L.C-FZ, Dubai, United Arab Emirates.